juragankoinPrivacy Policy

This page describes what we collect when you use juragankoin and how we keep that data protected. We take your privacy seriously and handle your personal information according to Indonesian data-protection principles and international best practices. When you open an account, deposit funds, or place a bet on our platform, you share information with us—and we are committed to using it only for the purposes you authorize.

Our privacy policy covers what data we collect, how we use it, who we share it with, how long we keep it, and what rights you have over your information. We have written it in plain language so you understand exactly what happens to your data on juragankoin. If you have questions about any part of this policy, our support team is available to clarify.

By using juragankoin, you agree to the data practices described here. If you do not agree with how we handle your data, you should not open an account or use our platform.

What Data We Collect on juragankoin

We collect different types of data depending on how you interact with juragankoin. When you register, we collect your email address, password, full name, date of birth, phone number, and residential address. We ask for this information to verify your identity and comply with anti-money-laundering regulations. We also collect a photograph of your valid Indonesian ID (KTP, passport, or driving licence) and may ask for a selfie holding your ID to confirm you are the account holder.

When you deposit or withdraw funds, we collect payment information—your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details), the amount, and the date and time of the transaction. We do not store your full payment-card numbers or e-wallet passwords; instead, we store only the information needed to process your transaction and verify it later.

When you use juragankoin, we collect information about your activity: every bet you place, every game you play, every deposit and withdrawal, and the outcome of each transaction. We also collect technical data—your device type, browser, IP address, and the pages you visit on our platform. This technical data helps us detect fraud, improve our service, and troubleshoot technical issues.

How We Use Your Data

We use your personal data for several purposes. First, we use it to verify your identity and comply with anti-money-laundering and know-your-customer (KYC) regulations. This is a legal requirement in Indonesia and helps prevent fraud and financial crime. Second, we use your data to process your deposits and withdrawals—we need your payment information to transfer funds to and from your account. Third, we use your activity data to calculate your weekly cashback, track your tier progression, and determine your eligibility for promotions on juragankoin.

We also use your data to detect and prevent fraud. If we notice unusual activity on your account—such as multiple failed login attempts, deposits from different countries, or withdrawal requests to a new payment method—we may flag your account for review. This protects both you and our platform. We use your technical data (IP address, device type, browser) to identify suspicious patterns and prevent unauthorized access.

Finally, we use your data to improve juragankoin. We analyze how members use our platform, which games are most popular, and where we can make the experience better. This analysis is done on aggregated data (we do not identify you personally) and helps us build new features and fix problems.

Identity verification

We use your ID and personal details to confirm you are who you claim to be and to comply with Indonesian KYC regulations.

Payment processing

We use your payment information to transfer funds between your account and your chosen payment method (mobile banking, local payment, bank account, etc.).

Promotion eligibility

We use your activity data to calculate weekly cashback, track tier progression, and determine eligibility for welcome offers and referral bonuses.

Fraud detection

We use your technical data and activity patterns to detect suspicious behavior and protect your account from unauthorized access.

Who We Share Your Data With

We do not sell your data to third parties. However, we do share your data with certain partners who help us operate juragankoin. Our payment processors (the companies that handle online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your payment information to process your transactions. These processors are bound by strict confidentiality agreements and use your data only to complete your deposits and withdrawals.

We may share your data with our customer-support team, our fraud-detection specialists, and our compliance officers. These team members have access to your account information only to the extent necessary to help you, prevent fraud, or comply with legal requirements. We also share aggregated, anonymized data with analytics partners to understand how juragankoin is used—this data cannot identify you personally.

We may disclose your data if required by law. If a court orders us to provide your information, or if we are required to do so by Indonesian authorities or law enforcement, we will comply. We will notify you of such requests unless we are legally prohibited from doing so.

Data Storage and Security

We store your data on encrypted servers located in Indonesia and other secure locations. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. We encrypt all data in transit (when it travels between your device and our servers) and at rest (when it sits on our servers). We use industry-standard encryption protocols (TLS/SSL) to protect your information.

We keep your data for as long as your account is active and for a reasonable period afterward to comply with legal and regulatory requirements. If you close your account, we retain your data for up to 7 years to comply with anti-money-laundering regulations and to resolve any disputes. After that period, we delete your data unless we are required by law to keep it longer.

We recommend that you protect your account by using a strong password, enabling two-factor authentication, and never sharing your login credentials with anyone. If you suspect unauthorized access to your account, reset your password immediately and contact our support team.

Your Rights and Choices on juragankoin

You have the right to access your personal data. You can view your account information, transaction history, and activity log anytime by logging into your juragankoin account. If you want a complete copy of all data we hold about you, contact our support team and we will provide it within 14 days.

You have the right to correct your data. If any information in your account is inaccurate or outdated, you can update it yourself through your account settings. If you need help correcting your data, our support team is available to assist.

You have the right to object to certain uses of your data. If you do not want us to use your data for marketing purposes or analytics, you can opt out by contacting our support team. However, we will continue to use your data for essential purposes such as identity verification, payment processing, and fraud detection.

Cookies and Tracking

We use cookies on juragankoin to remember your login status, store your preferences, and track your activity on our platform. Cookies are small files stored on your device that help us provide a better experience. You can disable cookies in your browser settings, but doing so may affect your ability to use juragankoin fully.

We do not use cookies to track you across other websites. Our cookies are used only on juragankoin and are not shared with third parties for tracking purposes.

Contact Us About Your Privacy

If you have questions about our privacy practices, want to exercise your rights, or believe we have mishandled your data, contact our support team. We are available via email and in-app chat during business hours. We will respond to your inquiry within 7 days. If you are located in Jakarta, Surabaya, Bandung, Medan, or Semarang, you can also reach out to our local support office.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through your account notifications at least 14 days before the changes take effect. Your continued use of juragankoin after the effective date constitutes acceptance of the updated policy.